Bio-Sil Privacy Policy

1. Introduction

This privacy policy outlines how Bio-Sil SA cc (“we,” “us,” or “our”) collects, processes, and protects personal data obtained via https://biosil.co.za.

We comply with applicable privacy legislation by:

• Clearly stating the purposes for which we process personal data.
• Limiting data collection to what is necessary for legitimate business purposes.
• Obtaining explicit consent where required.
• Implementing robust security measures to protect your data and requiring the same from third-party processors.
• Respecting your right to access, correct, or delete your personal data upon request.

If you have any questions or wish to review the data we store about you, please contact us.

2. Data Collection and Retention

We collect and retain personal data for business-related purposes, including:

2.1 Contact & Communication

Collected Data:

• Name
• Account alias
• Address
• Email
• Phone number

Retention: Until service termination.

2.2 Payments

Collected Data:

• Name
• Email
• Phone number

Retention: Until service termination.

2.3 Account Registration

Collected Data:

• Name
• Account alias
• Address
• Email
• IP address
• Phone number
• Geolocation data

Retention: Until service termination.

2.4 Newsletters

Collected Data:

• Name
• Email

Retention: Until service termination.

2.5 Customer Support for Purchased Services or Products

Collected Data:

• Name
• Account alias
• Address
• Email
• Phone number

Retention: Until service termination.

2.6 Website Analytics & Improvement

Collected Data:

• Account alias
• Email
• IP address
• Geolocation data

Retention: Until service termination.

2.7 Personalized Product & Service Offerings

Collected Data:

• Name
• Account alias
• Email
• Phone number

Retention: Until service termination.

2.8 Deliveries

Collected Data:

• Name
• Address
• Phone number
• Email

Retention: Until service termination.

3. Consequences of Not Providing Personal Data

Without providing personal information, we may be unable to supply requested products, services, or assistance.

4. Cookies

We use cookies to enhance your experience. For more details, refer to our Cookie Policy.

5. Data Disclosure Practices

We may disclose personal data:

• As required by law, court orders, or law enforcement agencies.
• For public safety investigations.
• If involved in mergers, acquisitions, or business transfers.

We have a data processing agreement with Google, restricting data use outside of our specified services. Full IP addresses are blocked from inclusion in analytics.

6. Security Measures

We implement stringent security protocols to protect personal data from unauthorized access or abuse. Access is limited to essential personnel, and our security measures undergo regular review.

7. Third-Party Websites

This privacy policy does not apply to external websites linked from ours. We recommend reviewing their respective privacy policies before engaging with them.

8. Policy Updates

We may update this privacy policy periodically. Users are encouraged to review it regularly. Significant changes will be communicated where possible.

9. Accessing & Modifying Your Data

Users have the right to:

• Understand why data is collected and how it is processed.
• Access, correct, delete, or restrict personal data.
• Withdraw consent for data processing.
• Object to data processing unless justified grounds exist.

To exercise these rights, contact us with identification details to prevent unauthorized modifications.

10. Filing Complaints

If dissatisfied with our data processing approach, you may file a complaint with the Information Regulator South Africa:
📍 P.O. Box 31533, Braamfontein, Johannesburg, 2017
📧 complaints.IR@justice.gov.za

11. Children’s Privacy

Our website does not target children under the legal age of consent. We request that minors refrain from submitting personal data.

12. Contact Information

For inquiries or concerns, contact:

Bio-Sil SA cc
📍 59 Lascelles Rd, Meadowdale, Edenvale, 1609, South Africa
🔗 Website: https://biosil.co.za
📧 Email: webmaster@biosilco.za
📞 Phone: 066 595 6420

Privacy inquiries can be directed to our appointed representative:
🗂️ Daniel – Privacy Compliance Officer
📧 webmaster@biosil.co.za