Terms and Conditions

1. Introduction

These Terms and Conditions apply to this website and transactions related to our products and services. Additional contracts related to your relationship with us or any received products or services may prevail in case of conflict.

2. Binding

By registering, accessing, or using this website, you agree to be bound by these Terms and Conditions. Use of the website implies knowledge and acceptance of these terms.

3. Electronic Communication

By using this website, you agree to electronic communication, acknowledging that we may communicate with you electronically.

4. Intellectual Property

We or our licensors own and control all copyright and intellectual property rights on the website. Unless specified otherwise, you are not granted a license under intellectual property rights without our written permission.

5. Newsletter

You may forward our newsletter electronically to others interested in visiting our website.

6. Third-party Property

Hyperlinks to other websites are provided; we are not responsible for their content, privacy practices, or any loss resulting from disclosing personal information to third parties.

7. Responsible Use

Agree to use the website as intended, following these Terms, additional contracts, and applicable laws. Prohibited activities include using the website for malicious software or systematic data collection.

8. Registration

You may register for an account, keeping passwords confidential. Notify us immediately of any password disclosure. Attempting to register a new account after termination without permission is not allowed.

9. Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day. All orders are dispatched via courier service. A delivery being delayed is not grounds for return or refund. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

10. Refund and Return Policy

10.1 Right of Withdrawal

You have the right to withdraw from the contract within 7 days. Notify us of withdrawal, and return the goods in original condition. Exceptions apply per legal regulations.

10.2 Effects of Withdrawal

We will reimburse all payments received, excluding delivery costs, using the same payment method. Return shipping costs are your responsibility.

The provision of goods and services by Bio-Sil South Africa is subject to availability. In cases of unavailability, Bio-Sil South Africa will contact you with options. An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Bio-Sil South Africa.

If a product is damaged or broken when you receive it, you must inform Bio-Sil South Africa within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Bio-Sil South Africa itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact Bio-Sil South Africa within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

11. Idea Submission

Do not submit intellectual property without a signed agreement. Absent an agreement, you grant us a worldwide, irrevocable license to use submitted content.

12. Termination of Use

We may modify or discontinue the website or any service at any time. We are not liable for any loss or damage due to such actions.

13. Warranties and Liability

We provide the website and content on an “as is” basis, disclaiming all warranties. Our liability is limited to the total price paid for products or services.

14. Privacy

Provide accurate information, and we commit to protecting your privacy. For more details, refer to our Privacy Statement and Cookie Policy.

Accessing the website from territories where it is illegal is prohibited. Do not violate export laws and regulations.

16. Affiliate Marketing

We may engage in affiliate marketing and accept sponsorships. This disclosure complies with legal requirements.

17. Assignment

You may not assign rights and obligations without our written consent.

18. Breaches of these Terms and Conditions

We may take appropriate action for breaches, including suspension of website access or legal action.

19. Force Majeure

No breach if caused by factors beyond reasonable control.

20. Indemnification

You agree to indemnify us against claims arising from your violation of these Terms and Conditions.

21. Waiver

Failure to enforce provisions does not waive the right to enforce them later.

22. Language

These Terms and Conditions are interpreted exclusively in English.

23. Entire Agreement

These Terms and Conditions, along with our Privacy Statement and Cookie Policy, constitute the entire agreement.

24. Updating of these Terms and Conditions

Check for updates periodically. Changes become effective upon posting on the website.

25. Choice of Law and Jurisdiction

Governed by South African laws; disputes subject to South African courts’ jurisdiction.

26. Contact Information

Owned and operated by Bio-Sil SA cc. Contact us through our Contact Page regarding these Terms and Conditions.


It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Bio-Sil South Africa accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Bio-Sil South Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Bio-Sil South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

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