Bio-Sil Privacy Policy

1. Introduction

This privacy policy outlines how Bio-Sil SA cc (“we,” “us,” or “our”) collects, processes, and protects personal data obtained via https://biosil.co.za.

We comply with applicable privacy legislation by:

• Clearly stating the purposes for which we process personal data.
• Limiting data collection to what is necessary for legitimate business purposes.
• Obtaining explicit consent where required.
• Implementing robust security measures to protect your data and requiring the same from third-party processors.
• Respecting your right to access, correct, or delete your personal data upon request.

If you have any questions or wish to review the data we store about you, please contact us.

2. Data Collection and Retention

We collect and retain personal data for business-related purposes, including:

2.1 Contact & Communication

Collected Data:

• Name
• Account alias
• Address
• Email
• Phone number

Retention: Until service termination.

2.2 Payments

Collected Data:

• Name
• Email
• Phone number

Retention: Until service termination.

2.3 Account Registration

Collected Data:

• Name
• Account alias
• Address
• Email
• IP address
• Phone number
• Geolocation data

Retention: Until service termination.

2.4 Newsletters

Collected Data:

• Name
• Email

Retention: Until service termination.

2.5 Customer Support for Purchased Services or Products

Collected Data:

• Name
• Account alias
• Address
• Email
• Phone number

Retention: Until service termination.

2.6 Website Analytics & Improvement

Collected Data:

• Account alias
• Email
• IP address
• Geolocation data

Retention: Until service termination.

2.7 Personalized Product & Service Offerings

Collected Data:

• Name
• Account alias
• Email
• Phone number

Retention: Until service termination.

2.8 Deliveries

Collected Data:

• Name
• Address
• Phone number
• Email

Retention: Until service termination.

3. Consequences of Not Providing Personal Data

Without providing personal information, we may be unable to supply requested products, services, or assistance.

4. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

5. Data Disclosure Practices

We may disclose personal data:

• As required by law, court orders, or law enforcement agencies.
• For public safety investigations.
• If involved in mergers, acquisitions, or business transfers.

We have a data processing agreement with Google, restricting data use outside of our specified services. Full IP addresses are blocked from inclusion in analytics.

6. Security Measures

We implement stringent security protocols to protect personal data from unauthorized access or abuse. Access is limited to essential personnel, and our security measures undergo regular review.

7. Third-Party Websites

This privacy policy does not apply to external websites linked from ours. We recommend reviewing their respective privacy policies before engaging with them.

8. Policy Updates

We may update this privacy policy periodically. Users are encouraged to review it regularly. Significant changes will be communicated where possible.

9. Accessing & Modifying Your Data

Users have the right to:

• Understand why data is collected and how it is processed.
• Access, correct, delete, or restrict personal data.
• Withdraw consent for data processing.
• Object to data processing unless justified grounds exist.

To exercise these rights, contact us with identification details to prevent unauthorized modifications.

10. Filing Complaints

If dissatisfied with our data processing approach, you may file a complaint with the Information Regulator South Africa:
📍 P.O. Box 31533, Braamfontein, Johannesburg, 2017
📧 complaints.IR@justice.gov.za

11. Children’s Privacy

Our website does not target children under the legal age of consent. We request that minors refrain from submitting personal data.

12. Contact Information

For inquiries or concerns, contact:

Bio-Sil SA cc
📍 59 Lascelles Rd, Meadowdale, Edenvale, 1609, South Africa
🔗 Website: https://biosil.co.za
📧 Email: info@biosilco.za
📞 Phone: 066 595 6420