Welcome, Guest
Thank you for shopping with Bio-Sil South Africa (PTY) Ltd. Below you’ll find everything you need to know about how we handle shipping and delivery.
Once processing or preparation is complete, your order is dispatched within 1–2 business days. We offer nationwide delivery through trusted delivery partners.
Once your order has been shipped, you’ll receive an email confirmation with a tracking link. This allows you to follow your order’s journey from dispatch to delivery.
If you have any issues tracking your parcel, please contact us directly.
If your parcel does not arrive within the estimated timeframe, or if it arrives damaged, please contact us at info@biosil.co.za.
We’ll liaise with the delivery partner to resolve the issue as quickly as possible.
We accept returns, refunds, and exchanges on most products within 30 days of receipt. Items must be unused and in their original condition.
Custom-made or personalised items cannot be returned or exchanged unless they arrive damaged or defective.
To initiate a return or request assistance, please contact us at info@biosil.co.za.
If you have any questions about our shipping policy or need help with your order, please get in touch with our team at info@biosil.co.za.
We’re available during business hours and aim to respond within 1 business day.
We work with a network of trusted delivery partners to ensure safe and efficient delivery throughout South Africa.
Delivery fees are calculated at checkout based on your order size, weight, and delivery location.
Orders are processed within 1–2 business days of receipt.
Processing takes place during business hours: Monday to Friday, 9:00 – 14:00.
For personalised or special-order items, please allow 3–5 business days for preparation before dispatch.
Preparation times may be slightly longer during peak periods or on public holidays.
All delivery timeframes provided are estimates and exclude processing or preparation time.
While we aim to meet these timelines, delays may occasionally occur due to courier availability, weather, or public holidays.
Should there be a significant delay, we’ll keep you informed.
Once your parcel leaves our premises, it is in the hands of our delivery partners. They often report being unable to complete delivery if:
In such cases, you will need to make alternative arrangements directly with the courier company.
If you expect to be out when your parcel arrives, please consider leaving a note for the driver with clear instructions (e.g., to deliver to a trusted neighbour).
Our delivery partners work under demanding schedules, and your co-operation helps ensure smooth and timely deliveries.
